Design Strategist for AI products

Stumbling into AI

In 2018 I unexpectedly fell into a job working on my first AI product.

I was researching AI in the workplace when I stumbled on a chatbot that interviewed candidates.

I was skeptical. So I started playing with it, trying to break it. I succeeded and wrote about how to improve the user experience. Then I found every HR bot I could get my hands on and wrote about how to make them better.

That approach landed me a job at Mya, a startup that provided candidate screening chatbots for Fortune 500 companies around the world.

I loved the freedom of a startup and the ability to work beyond my role. On any given day I worked with clients, engineers, and leadership. That was the start of my AI journey.

Finding a fit in fintech AI

In 2020, I was hit by the big COVID layoff. After, I landed at Intuit where I’ve built conversational AI fintech products for the past 3 years. Working in a large organization took my design game to the next level. I design conversational AI experiences for hundreds of thousands of users (😅).

My specialty is aligning business and customer needs with AI solutions, using data to guide new designs and decisions. I also love to experiment and prototype.

Expanding my craft

In 2023, I became the first Principal Conversation Designer at Intuit. I completed a Data Science certification from General Assembly to improve my skillset for ML/AI product design.

Over the past 6 years, I’ve learned that building AI products requires a cross-functional approach. Designing products with generative AI requires new processes, new internal tools, and cross-silo leadership.

My work is a perfect blend of my skills as a designer, teacher, and creative technologist.

Recent projects

My portfolio pages are password protected so if you don’t have the magic words, here’s a summary of my recent work.

• Designing generative AI experiences for enterprise products

• Prompt engineering for LLM-based products and conversational experiences

• Leading generative AI upskilling efforts for design teams

• Identifying generative AI use cases for conversational AI experiences, internal teams, and enterprise products

• Leading research studies on attitudes towards generative AI use among small business owners and internal employees

You can also find me on LinkedIn or see my work teaching Generative AI courses.